Reli-Assure™️

Support & Service Plans

Harland Medical automated coaters and test instruments are designed to provide years of reliable service with proper care and preventative maintenance. To keep your Harland equipment operating as reliably and accurately as the day it was installed, we offer multiple service plan options conveniently packaged to suit your program’s needs. Our plans include annual calibration and free or discounted parts and additional service. All services are performed by an OEM, factory trained, Harland Service Engineer, to know when to inspect and test each component to prevent issues before they can cause interruptions in production.

Features of Reli-Assure

Calibrations Included

With a Reli-Assure Service Plan, you’ll get annual calibrations included as part of your plan

Priority Response Time

You’ll receive priority response times from our factory trained service engineers

Critical Parts Access

You’ll receive access to our critical parts inventory, minimizing downtime

Free Shipping

Replacement parts are shipped to you free of charge

Reli-Assure Service Plan Options

Reli-Assure Service Plan Comparison Chart

Comprehensive Services, Packaged for You

By choosing a Harland Medical service plan to protect your investment, you’ll have access to key services
and maintenance performed by factory trained, OEM, Harland Service Engineers.

Calibration Services

We recommend annual calibration of all Harland equipment on-site by a Harland Service Engineer to ensure optimal performance of your Harland coating and coating test equipment.

Preventative Maintenance Schedules

We recommend scheduled preventative maintenance to prevent issues before they can cause production interruptions. Only Harland Service Engineers know where to inspect and test each component.

Remote Operation & Diagnosis

When necessary, we can operate your Harland coating and coating test equipment remotely, via internet connection, to diagnose problems and verify proper operation.

Rapid Availability of Critical Parts

When you need a component or part replaced, Harland has a dedicated stock of critical components ready to ship to you anywhere in the world, helping minimize downtime.

Critical Parts
Remote diagnosis

Coatings 360

Every medical device is unique and bringing it to market is a major challenge. That’s why Harland’s Coatings 360 approach tailors a complete answer to your distinct product coating needs and goals. We’re the industry’s only comprehensive source for high-performance coatings, equipment and production coating services—everything you need to coat your medical device on time and within budget. We provide it all in-house, so when you partner with us, you have one resource for everything coatings.

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White Paper: 10 Essentials for a Hydrophilic Coating Program

10 essential elements to consider when selecting a coating program for medical devices such as catheters, guidewires, introducers and other devices.